Core task
E2Check to ensure that appropriate changes were made to resolve customers' problems.
What AI could help with
AI needs enterprise integration for this task (E2)
The study found that cutting the time needed by at least half, at the same quality, requires deeper enterprise integration or custom software beyond standard agent tools.
How AI was used in the study
Out of 100 AI interactions with a clear work pattern:
Connected software (API)
| Month | Asked AI to do it | Worked with AI |
|---|---|---|
| Apr 2026 | 97.1% | 2.9% |
| May 2026 | 91.5% | 8.5% |
“Asked AI to do it”: -5.6 percentage points since Apr 2026.
These are AI interactions, not work automated. They do not change the Taskgraph score.
What these numbers mean ↗Evidence and sources
Technical potential, recorded use and modeled time saving answer different questions. These records retain their original meaning.
Studies use different tools, dates and thresholds. A missing record or a zero in a weighted research measure does not establish that nobody used AI for the task.
Agentic task exposure · MIT-WAL 2026
2026
Halving task time at equivalent quality requires additional software, deeper enterprise integrations or organization-specific tooling beyond the standalone agent.
Source and matching details
MIT Work Analytics Laboratory / Nicolò Piergiovanni Bagnoli (2026), Gemini 3.1 Task AI Exposure Scores
- Published result
- E2 · MIT-WAL E2: enterprise integration needed
- How it was matched
- Exact occupational reference occupation and task ID
- Source task ID
- 2580
- Source task
- Check to ensure that appropriate changes were made to resolve customers' problems.
Limits to keep in mind
- • Model assessment under the 2026 agentic rubric, not measured workplace performance
- • At least 50% less task time at equivalent quality is the assessment threshold
- • No per-task explanation or classification timestamp is published
Task-use sample details and sources
Connected software (API)
Apr 2026 · detailed patterns and source
- Direct task requestsThe user asks the study’s AI service to complete the work with little further interaction.
- 47.1%
- Retrying with feedbackThe user returns feedback, such as errors from running code, for the study’s AI service to try again.
- 50.0%
- Learning and explanationsThe user seeks explanations to build their own understanding.
- 0.0%
- No clear patternThe classifier could not identify a clear primary collaboration pattern.
- 0.0%
- Shaping the result togetherThe user actively shapes and revises the study’s AI service’s output through back-and-forth discussion.
- 2.9%
- Checking the user’s workThe user asks the study’s AI service to check work they have already done.
- 0.0%
Detailed patterns include “no clear pattern”; the two headline shares exclude it. This denominator distinction is inferred from the published values. We show the source percentages without recalculating them.
Observation window: 2026-04-01 to 2026-05-01 (end exclusive). Release: 2026-06-26. Matched by the published reference-task identifier, from source reference version 30.2 to the role baseline’s reference version 30.0.
Inspect the sample source and scope ↗May 2026 · detailed patterns and source
- Direct task requestsThe user asks the study’s AI service to complete the work with little further interaction.
- 55.0%
- Retrying with feedbackThe user returns feedback, such as errors from running code, for the study’s AI service to try again.
- 35.0%
- Learning and explanationsThe user seeks explanations to build their own understanding.
- 1.7%
- No clear patternThe classifier could not identify a clear primary collaboration pattern.
- 1.7%
- Shaping the result togetherThe user actively shapes and revises the study’s AI service’s output through back-and-forth discussion.
- 6.7%
- Checking the user’s workThe user asks the study’s AI service to check work they have already done.
- 0.0%
Detailed patterns include “no clear pattern”; the two headline shares exclude it. This denominator distinction is inferred from the published values. We show the source percentages without recalculating them.
Observation window: 2026-05-01 to 2026-06-01 (end exclusive). Release: 2026-06-26. Matched by the published reference-task identifier, from source reference version 30.2 to the role baseline’s reference version 30.0.
Inspect the sample source and scope ↗Related activity · Activity-use study
Where this kind of work appears in the study
The activity-use study measures broader work activities. The link below provides context for this task; the percentage belongs to the activity, not to this task or occupation.
Respond to customer problems or inquiries.<0.1% of US work-related messages · Jun 2026
Among work-related messages sent to individual AI service plans in the study in the US. This is relative attention within that message pool, not the share of people using AI or the time it saves.
Why this activity is linked
Reference task 2580
- Respond to customer problems or complaints. (detailed activity 4.A.4.a.8.I03.D01)
→ Respond to customer problems or inquiries. (intermediate activity 4.A.4.a.8.I03)
Exact reference identifiers connect these records. The activity-use study does not directly measure this individual task.
| Month | Message share |
|---|---|
| Jul 2024 | 0.130% |
| Aug 2024 | 0.103% |
| Sep 2024 | 0.065% |
| Oct 2024 | 0.120% |
| Nov 2024 | 0.073% |
| Dec 2024 | 0.085% |
| Jan 2025 | 0.107% |
| Feb 2025 | 0.129% |
| Mar 2025 | 0.046% |
| Apr 2025 | 0.065% |
| May 2025 | 0.120% |
| Jun 2025 | 0.098% |
| Jul 2025 | 0.147% |
| Aug 2025 | 0.111% |
| Sep 2025 | 0.143% |
| Oct 2025 | 0.061% |
| Nov 2025 | 0.096% |
| Dec 2025 | 0.092% |
| Jan 2026 | 0.157% |
| Feb 2026 | 0.082% |
| Mar 2026 | 0.138% |
| Apr 2026 | 0.129% |
| May 2026 | 0.194% |
| Jun 2026 | 0.054% |
Activity-use study 2.0 · Activity sample size not published. Mapping uses reference version 30.0; the study does not declare its reference version.
Activity source and scopeBoth sources stay separate from the Taskgraph exposure score. Source names, scope and attribution.
Other research records
Modelled time-saving study
June 2026
Moderate modeled time saving. In the the modelled time-saving study study, a text-only chatbot was estimated to reduce the time needed for this task by 25-49%. This is a model-based research estimate, not observed workplace automation.
Source and matching details
the modelled time-saving study June 2026 task_scores.xlsx, occupational reference 30.2, median across available trials
- Published result
- 25-49% estimated time saving
- How it was matched
- Exact occupation and task title after basic text normalization
- Source task ID
- 2580
- Source task
- Check to ensure that appropriate changes were made to resolve customers' problems.
Limits to keep in mind
- • Text-only chatbot scope
- • Synthetic prompts and model-based task walkthroughs
- • Not observed workplace time savings
- • occupational reference 30.2 source tasks matched to Work Graph occupational reference 30.0 by exact normalized occupation and task title
Task exposure study
March 2023
task exposure study classified this task E2: the threshold of 50% less time could be met only with complementary software or a redesigned AI-powered workflow. This is a technical-exposure class, not a probability or proof of adoption.
Source and matching details
the task exposure study task-level labelset
- Published result
- E2 · threshold met only with AI-powered software
- How it was matched
- Exact occupational reference occupation and task ID
- Source task ID
- 2580
Task-use study
Release date not recorded
An earlier, weighted task-penetration measure. It does not determine the usage badge or count above. A zero value does not establish that nobody used AI for this task.
This research combines usage evidence with study-specific thresholds and weights. It is not a percentage of people using AI.
Source and matching details
the task-use study task penetration dataset
- Published result
- Published penetration value 0.000
- How it was matched
- Exact task title after basic text normalization
- Source task ID
- 2580
- Source task
- Check to ensure that appropriate changes were made to resolve customers' problems.
Task-use study
Release date not recorded
A source-specific research finding is attached to this task.
Source and matching details
- Published result
- Qualitative finding
- How it was matched
- occupational reference task element id
Task-use study
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- occupational reference task element id
Task-use study
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Reference information about this task
These are survey results from the occupation data, not AI scores. Task frequency describes how often a task occurs, not how much work time it consumes.
- Importance
- 4.39 / 5
- Reference survey · n=65
- Workers rating it relevant
- 84%
- Reference survey · n=73
- Most common frequency answer
- Hourly or more
- 28.8% · Reference survey · n=65