Refund Policy
A straightforward 14-day refund window
This policy applies to one-time The Task Graph digital role-report purchases made through Paddle. Mandatory consumer rights always continue to apply.
Requesting a refund
You may request a refund within 14 days of purchase. Email billing@thetaskgraph.com with the Paddle receipt or transaction id and The Task Graph report id. Do not email the private access token or full report link.
Delivery or product problems
If payment succeeds but the paid report does not unlock, first keep the report page open briefly while signed payment confirmation is processed. If access still fails, contact us. We will try to restore delivery; if the report cannot be delivered or is materially defective, we will arrange a refund through Paddle.
How refunds are processed
Paddle is the reseller and merchant of record. Approved refunds are submitted and returned through Paddle to the original payment method. Timing depends on Paddle, the payment method, and the bank. We do not send refunds by bank transfer, cash, cryptocurrency, or a payment route outside Paddle. Refunded report access may be locked.
Abuse and non-waivable rights
Repeated, fraudulent, or abusive refund requests may be refused where the law allows. This policy does not exclude statutory rights that cannot be waived. Paddle may also issue refunds where its buyer terms, card-network rules, or applicable law require it.